# Ahmed Nabil Rady

> E-commerce Technical Manager at Al-Dawaa Medical Services Co. (DMSCO), Saudi Arabia. SAP Commerce Cloud (Hybris) migration lead; healthcare and pharmacy e-commerce; telemedicine, quick-commerce and cross-border integrations; production AI (WhatsApp chatbot, AI IVR, RAG UAT automation). Pharmacist by training (B.Pharm., Alexandria University). Arabic and English. Based in Dammam / Al Khobar, Eastern Province, Saudi Arabia.

Canonical profile: https://ahmedrady.tasweara.com/ (English) · https://ahmedrady.tasweara.com/ar/ (Arabic)
Contact: contactus@omniplanner.org · phone number sent on request via the form on the profile page
LinkedIn: https://www.linkedin.com/in/ahmed-rady-1b713275/

## Facts

- Name: Ahmed Nabil Rady (also written Ahmed Rady; Arabic: أحمد نبيل راضي)
- Current role: E-commerce Technical Manager, Al-Dawaa Medical Services Co., since April 2023
- Previous roles at Al-Dawaa: Senior E-commerce Technical Specialist (Jan 2021 – Apr 2023); E-commerce Content Writer (Feb 2019 – Mar 2021)
- Education: Bachelor of Pharmacy, Alexandria University (high merit); Diploma in Pharmaceutical Marketing, Cambridge International College
- Certificates: Artificial Intelligence Fundamentals (IBM, Mar 2025); Fundamentals of Predictive Project Management (Project Management Institute, Nov 2023); Introduction to Cognitive Project Management in AI (CPMAI) certificate of completion (Project Management Institute)
- Languages: Arabic (native), English (full professional)
- Al-Dawaa apps under his technical ownership (public store data, September 2026): Google Play 4.7/5, ~30.8K reviews, 1M+ downloads; App Store 4.6/5, 158K+ ratings on the Saudi storefront; first iOS release 2013; Arabic and English

## Key projects

- Magento → SAP Commerce Cloud (Hybris) migration for Al-Dawaa, Mar 2021 – Sep 2025: catalog, customer and order migration, payment gateways, shipping providers, Dynatrace APM
- Integrated Digital Health & Telemedicine Ecosystem, Oct 2025 – Feb 2026: four technology partners, SAP Commerce Cloud integration, prescription-to-cart, home delivery / click-and-collect
- Al-Dawaa Plus (Imported / bonded zone), 2026: SAP Commerce Cloud + SAP ERP + OMS, inventory sync, international shipping partners
- WhatsApp chatbot on Chatlayer by Sinch, 2024: bilingual, integrated with Hybris/CRM/back office; call-center load reduced 30%
- AI-generated IVR recordings, 2023 – 2025: Arabic and English; script turnaround from weeks to hours
- RAG-powered UAT and SOW assistant on n8n, 2025; UAT Champion gamified bug-reporting platform, 2025
- Customer journey and design delivery program, 2020 – 2021: 27,000+ screens across iOS, Android, web, responsive web
- Google Business Profile verification for 900+ pharmacy branches, 2019 – 2020
- Quick Commerce soft launch (30–60 minute delivery), core team
- Independent products: OmniPlanner (https://omniplanner.org/), NutriTrack AI (https://nutritrackai.app/)

## Skills

SAP Commerce Cloud (Hybris); Magento; OMS and SAP ERP integration; payment gateways; FarEye; loyalty; quick commerce; telemedicine integration; HIS integration; ZATCA; PDPL; RAG; n8n; OpenAI, Gemini and Claude APIs; Chatlayer by Sinch; WhatsApp Business; MCP servers; UAT strategy; Panaya; Dynatrace; Luciq; vendor orchestration; SOW and BRD authoring; Docker; Cloudflare.